Terms of Service

Last updated: 29 May 2026

These Terms of Service ("Terms") govern your access to and use of the Pet Maven mobile app and website (together, the "Service"), provided by Aurelium Labs LLC ("Aurelium Labs," "we," "us," or "our"). By using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

1. Eligibility & accounts

You must be at least 13 years old (or the minimum age of digital consent in your region) to use the Service. You are responsible for your account credentials and for all activity that happens under your account. Please keep your password secure and notify us of any unauthorized use.

2. Your content

You retain ownership of the pet profiles, health journal entries, photos, and other content you create ("Your Content"). You grant us a limited, worldwide, non-exclusive license to host, store, process, and display Your Content solely to operate and improve the Service for you — for example, to sync it across your devices and to power features you choose to use, such as wellness scoring and recommendations.

You are responsible for ensuring you have the right to add any content you provide, and that doing so does not infringe the rights of others.

3. Acceptable use

When using Pet Maven, you agree not to:

Break the law or infringe anyone's intellectual property or privacy rights.
Upload malware or attempt to disrupt, reverse engineer, or gain unauthorized access to the Service.
Scrape, resell, or commercially exploit the Service without our written permission.
Misrepresent information in ways that could endanger an animal's health or safety.

4. Subscriptions & payments

Pet Maven offers a Premium membership (billed monthly or annually) that unlocks the app's full features. New members start with a free trial where offered; after the trial ends, the subscription begins automatically unless cancelled. Subscriptions are billed through the applicable app store (Apple App Store or Google Play) and renew automatically unless cancelled at least 24 hours before the end of the current period. You can manage or cancel your subscription in your app store account settings. Except where required by law, payments are non-refundable. Pricing may change, and we will provide notice of any changes to your plan.

5. Not veterinary advice

Important — please read. Pet Maven is an informational and organizational tool for pet owners. It is not a veterinary service and does not create a veterinarian-client-patient relationship. Wellness scores, insights, recall alerts, and product recommendations are provided for general informational purposes only and are not a diagnosis, treatment, or professional medical advice. Always consult a licensed veterinarian for decisions about your pet's health, medications, and dosages, and seek emergency veterinary care when your pet needs it. Never disregard or delay professional advice because of something you saw in the Service.

6. AI features

Some features use automated and AI systems to generate scores, insights, and suggestions. These outputs may contain errors or omissions. Always use your own judgment and verify important information — especially regarding medications, dosages, allergens, and your pet's specific condition — with a qualified professional.

7. Recall information

Recall alerts are derived from third-party and public sources, including FDA recall data. We do not guarantee that recall information is complete, accurate, or timely, and it is not a substitute for official recall notices from manufacturers or regulators. Always verify recalls through official channels before acting.

8. Intellectual property

The Service, including its design, branding, and software (excluding Your Content), is owned by Aurelium Labs and protected by intellectual property laws. We grant you a personal, non-transferable, revocable license to use the Service in accordance with these Terms.

9. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms or use the Service in a way that could cause harm. Upon termination, the licenses you granted us end, except as needed to comply with legal obligations or to complete pending operations.

10. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or that wellness, recall, or product information will be accurate.

11. Limitation of liability

To the maximum extent permitted by law, Aurelium Labs will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, arising from your use of the Service. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

12. Changes to the Service or Terms

We may modify the Service or these Terms from time to time. If we make material changes to the Terms, we will provide notice in the app or by email. Continued use of the Service after changes take effect means you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of the jurisdiction in which Aurelium Labs LLC is established, without regard to conflict-of-law principles. Where required, mandatory consumer-protection rights in your country still apply.

14. Contact us

Questions about these Terms? Reach us at contact@aureliumlabs.ai.